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Warranty Guidelines

HIGH IMPORTANCE

Version 2021.09.03

Please read the terms and conditions carefully.

Dear Client/Customer, in reference to Genuine mobile phone/tablet lcd screens, Once a menu test is carried out and the handover process has been carried out, the lcd thereafter holds no warranty as once the customer is out the door, anything can happen.

Genuine Samsung parts go through vigorous testing and its therefore rare for it to be faulty. If a fault occurs, it will be upon installation. Now another scenario could be where you the fitter could have damaged the lcd upon installation. This does happen, damaged the flex or connector whilst fitting, using inappropriate adhesives, using Glue, pressure damage and so forth.

Lets carry out these steps to ensure warranty measures.

1. Firstly, PLEASE KEEP ALL SEALS, PACKAGING AND SO FORTH JUST INCASE A FAULT OCCURS DURING FITMENT. THE PACKAGING SHOULD BE AS GIVEN. NO WRITING ON THE OUTER BOXES OR DAMAGED PACKING WILL BE FIT FOR RETURN. SEALS SHOULD BE PUT BACK ACCORDINGLY

EXAMPLES

1A. KEEP SEALS JUST INCASE – VOID IF SEALS NOT PROVIDED

1B. KEEP THE BOX/PACKAGING ALONG WITH THE ESD BAG – VOID IF NOT SENT WITH THIS.

1C. DO NOT WRITE ON THE BOX –

1D. DO NOT DAMAGE THE BOX/PACKAGING

2. ESD IMPORTANCE

1. ESD mats
2. ESD glove or Bracelet

This excludes static, which could short the lcd screen.

Due to improper Installation, products are punctured by static electricity, causing potential damage to LCD display products. People are the main source of static electricity, so if that person is not grounded, the risk of the damage is very high

When assembling the sensitive electronic components, it is important to check the ESD protection of personnel

A wrap strap is the most effective way to avoid the damage from ESD. The worker is grounded by the wrap strap. At the same time, it is also important to wear ESD clothing before entering the work area.

Special design on the input and output pins of the display is important to prevent the devices from ESD damages. You could design a specific electrostatic circuit to discharge extra electricity by conducting ground. For example, adding transient-voltage-suppression (TVS) diode between VDD and ground or grounding the mental housing of the display

Lcd modules as well as other sensitive parts are stored in anti-static bags
Customers and engineers also need to strictly follow the anti-static operation when installing the display module and do not directly contact the core electronic components of the product without any precaution.

1. Treat all components as static sensitive devices.
2. Never touch-sensitive components without grounding.
3. All instruments and equipment related to the display must be grounded.
4. The ESD protection workbench should maintain the device and ground equipotential.
5. The wristband and shoe cover should be tested every day to ensure that the parameters are met.
6. Static insulation materials cannot be placed freely in the safety zone.

3. Pre-test/Soft fit

https://www.youtube.com/watch?v=hIoZ4TSAQoQ
https://www.youtube.com/watch?v=bAd9nFbx3Ms

To find the hidden menu, open the dial pad and enter *#0*# — with no spaces, just like you would any phone number. Then wait a moment, and this screen should pop up: Numerous buttons can run tests for vibration, RGB colours, touch-screen sensitivity, speaker output and so on

For tablets: https://www.youtube.com/watch?v=BauYaZU2yRE
Useful codes for Samsung : https://www.youtube.com/watch?v=YNbkTi8DJDw

You have to carry out a pre test with lcd modules, simply attach the connector of the lcd to the motherboard and power on the phone – type in *#0*# - may be different for certain models. Please complete a full test. This takes around 10/12 mins. (Kindly make sure the battery is above 50%)
This test will determine any faults before a full complete installation.

If you notice a fault upon the soft fit, please put back the part in its original packing along with seals and send the part back to the address stated on the invoice with a copy of the invoice and simply write the fault down.

Scenario 1 :  If you’re in need of the lcd urgently, please make another order and we shall refund you the shipping cost on the one you send back along with a refund.
Scenario 2 : send back the lcd and await the exchange. Your postage cost will be credited to your account.
Scenario 3 : Upon full installation – You have now acknowledged the lcd is fully working for the final install. Important notes:

NO GLUE IS TO BE USED – VOID IF USED
FOLLOW ESD GUIDELINES (no2) – STATIC CAN CAUSE LCD FAILURE
DO NOT APPLY VAST PRESSURE WHILST FITTING
FLEX CONNECTOR – TAKE APPROPRIATE CARE WHILST FITTING, DO NOT OVERBEND
GENUINE ADHESIVES ARE SO IMPORTANT TO USE

We also suggest you take good measures to remove the adhesives properly from the frame for the lcds that’s come without frame, if you haven’t removed it entirely then a problem will occur.
Glue is a huge issue. There are numerous other factors such as pressure damage when installing causing a run of colours, flex damage upon install, Static and so forth as noted above. We have seen technicians cut corners on repairs, which generally take 7/10 mins more to do.

The importance upon full installation - it’s only obvious that if a fault occurs upon full installation, it is down to the fitment. There’s no 2 ways about this as a full menu test was carried out.

If the full installation is carried out and everything is fine, the next step would be to carry out a handover test when the customer/client is instore, if however you are a insurance repairer or online based then its advisable to send a report to you client/customer of a complete test. Once again, if this is the case then its obvious that the customer has done something to the handset if a fault occurs thereafter as the initial test had been carried out and passed.

Lets revert back to the customer storefront scenario: A must action
A handover test will be carried out.
Explain the fragile nature of a lcd
Make the customer sign the declaration form (your form should have details of the guidelines to follow)

Kindly read this carefully – A customer could walk out your door and drop the handset in many ways, which could result in immediate damage to the lcd.
The Damage does not have to be visible in order for it to have suffered internal damage. Other scenarios are water/liquid ingress, misuse and so forth.

Genuine parts undergo a robust/stringent test, the manufacturers will primarily test the lcds and pack them. Many of the manufacturing tests are automated, but humans double-check some aspects like screen quality and call audio that have subjective elements. Humans are still better than robots at some delicate assembly tasks where the amount of pressure applied is critical, Samsung said

You have to understand the comprehensive term of a fall to a phone, The angle of the fall could give a adverse internal impact to he phone causing it to play up at a later stage hence its unfit for return

If you the Client/Customer are giving a warranty to your customer – This bears no relevance to us as it’s between you and the customer. Our warranty is only up until the soft-fit as its then been fully tried and tested. We hear of excuse saying oh it’s a lcd failure or the lines are due to the lcd and expect the warranty to be valid however that’s not the case. You have gone through the initial testing of 10 mins, you have done a handover test in front of the customer, the robust test by Samsung, Huawei, sony and xiaomi etc has been carried out even before its placed into the service packs which determines the customer has caused damage to the handset, Which is beyond our control.

Guidelines for out of warranty repairs and problems that occur from a customer:
These problems could happen within such a short space of time even when a customer walks out your door. Any warranty you indicate to your client/customers bears no relevance to us.

MANUFACTURE FAULTS WILL ONLY APPEAR AT THE TIME OF PRE-TEST AND NOT AFTER. THEREFORE WE ADVISE YOU CARRY OUT THE PRE-TEST PROPERLY SO NO LOSSES AMOUNT TO YOU THEREAFTER.

Accidental & Installation Damage (commonly referred to as Customer Induced Damage)?
Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the standard warranty.
Such damage is most often the result of a drop or an impact to the LCD screen or any other part of the product which may render the device non-functional.

Dark or light spots of various sizes.
Spots are typically due to an external force hitting the screen causing damage to the panels backlight assembly. While the screen did not crack or break, the underlying area was compressed and damaged causing the effect.

Liquid contents could also cause a issue to the lcd screen

Black "splotches" or "Ink spots" of various sizes.
The internal glass has cracked allowing the liquid crystal to pool into areas of the screen.
Internal cracks are typically due to excessive force on the screen. This can be the result of something hitting the screen or phone being dropped.

Cracked, Scratched or Broken glass.
The LCD glass on a Samsung is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked or broken glass is considered as Accidental Damage and is not covered under the basic system warranty.

"My phone/tablet got wet"

Any kind of water, liquid or moisture damage will void your warranty – even if your kit was still working after the exposure occurred.

This is because moisture damage is not always immediate, and can take months to affect your kit. Most devices these days have a moisture indicator inside them that lets the manufacturer check for water damage.
With kit with a removable back cover, you can sometimes see these yourself: they look like small white stickers on and around the battery. If these turn pink, it means your phone has come into contact with moisture – and your warranty is void.

As you know a manufacture fault doesn’t appear after weeks of installation hence at the handover a test is carried out.
once its out the door the its not your responsibility.

The phone doesn’t need to be cracked or have dents to suffer internal damage.

Believe it or not, it isn’t actually all that common to get a warranty failure on a spare part In fact, it’s pretty uncommon really

Claiming that a part has failed inside any warranty period though can be difficult and getting a replacement or refund impractical at best most often, even when it’s not mobile Phone parts, we’ll try to explain why that is the case.
The first thing to keep in mind, however, is that spare parts are not "consumer goods", they are not intended to be diagnosed, ordered or replaced by untrained operatives at all and the definition of "trained" or "competent" is set by the manufacturers, not us and not you so largely as soon as you lift a screwdriver or order a part up, it's all on you to make sure it's correct.

First off, even with a brand spanking new part, other components or problems can cause a new part to fail immediately on or shortly after it is replaced. Many of the times a lcd module/screen occurs blank or has dots due to incorrect fitment, especially after a menu test has been carried out when the lcd clearly shows its working beforehand.

To get a faulty new part is virtually unheard of and the odds of it so remote as most any supplier will discount it unless there have been multiple failures as in general terms, if one’s faulty, they’re all faulty!

For parts that have been fitted for some time, you or we need to be able to prove beyond doubt that the component was faulty and that the failure was not due to some other problem.

This is a strange quirk in spare parts as it isn’t just as simple as buying a toaster or something and it just breaking as a finished product like that is self-contained, it’s in isolation and demonstrating that it no longer works due to some sort of failure is relatively easy compared to a spare part failure.
Spare part failures are very often not failures at all but a problem with the fitting of them or something else being busted causing it to fail.

Almost all spare parts suppliers will need the part back for inspection before they honour any claim at all for the reasons given above.

Just like the toaster we used above, you can’t just contact the company and tell them it’s faulty and to send another one. Normally that will not happen just as it wouldn’t for much of anything else that is claimed to be faulty, the retailer or manufacturer will want to be assured that the goods are faulty and that it is a valid warranty claim before they do much of anything.

To expect either the manufacturer or retailer to just send another without the opportunity to inspect is honestly unreasonable.

Some people (including the repair guys at times) think that they should be able to get a replacement part and send back the old faulty one at zero cost to them and, that’s not how it works in almost all cases.
It doesn’t work like that for the reasons above, it’s really an unreasonable ask.
Of course, all this takes time and, when you’re sat with a busted appliance you need back up and running all this isn’t exactly convenient and everybody gets that. But with easily 95% or more of warranty claims for faulty spare parts not being valid, spare part retailers and manufacturers are unlikely to alter the way they work.

The fastest way to sort it out normally is to order a replacement and pay for it, then send the one you suspect is faulty back for inspection and credit/refund if it proves to be genuinely faulty.

Lcd screens can only be returned if a manufactures fault, i.e. white screen, line, blank and etc (soft –fit) , if however you have damaged or scratched while installing, the part will be void for return.
Part Cracked upon delivery has to be reported within 24hrs. Pictures must be taken immediately and sent to us via email or whatsapp on 07946 555555, is theres any tamper with the delivery box then please do not accept the delivery.if you then decide to accept it,you bear all responsibilities so we suggest you open the box with the courier and check contents. If not then please decline the delivery.

We will ONLY EXCHANGE PARTS and not refund unless you had placed an order for the same part in order to return the faulty one.

If a Part is not required;

1. Please notify us within 24 hrs, if you fall out the 24hrs notification you will be liable for a 15% restock fee minus any lower price changes due to fluctuation of the market.

2. We will examine the returned Goods and will either notify you via e-mail within a reasonable time returned Goods must be in the same condition in which you received them with the original packaging. The Goods must not have been used (such as any labels or seals removed, marks, scratches etc shall invalidate any exchange) and, where applicable, must not have been removed from the Box or Clear packaging

Please note we aren’t a lender of phone parts so please think through the process.

Warehouse operation
Stock order and placement
stamp each lcd screen and check

When placing a order – Staff operation to pick and pack your order all under CCTV presence, printed invoices, scan the product and so forth results into time and effort. As the industry is very competitive we as trade make small margins and therefore saying ‘oh a customer cancelled or didn’t turn up’ we don’t need the part anymore etc. will bear a restock fee due to the admin process. This has to be sent back within 7 days. Please also note we store our lcds in a very protected storage, ESD rooms for handling,.

Thick foam padding all around the storage boxes, therefore your handling and storage could play divedends as staff could drop your lcd and put it back into storage and you ending up blaming us etc.

Lets all please understand business ethics on a spare part and its fitment.

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