Gultek Limited Website Terms and Conditions
Effective Date: November 8, 2025
1. Introduction
Welcome to Gultek Limited. By accessing or using www.gultek.eu (the “Site”), you agree to these Terms and Conditions and all applicable UK laws. If you do not agree, please discontinue use immediately. These Terms govern your use of the Site and form a binding agreement between you and Gultek Limited, registered at Unit 13 Trafalgar Business Centre, Barking, Essex, IG1 1PL (“we”, “us”, or “our”).
2. Use of the Site
You agree to use the Site lawfully, avoiding infringement or limiting others’ use. Prohibited acts include unlawful behaviour, transmitting harmful content, or unauthorised attempts to access systems.
3. Intellectual Property
All content on the Site is owned or licensed by us and protected under UK and international laws. Copying, reproduction, or modification without permission is prohibited.
4. Products and Services
We provide accurate product descriptions and prices but reserve the right to correct errors or update information without notice. Orders are subject to acceptance and product availability. Specifications and pricing may change.
5. Pricing and Payment
Prices include VAT where applicable and exclude shipping unless stated. Payment must be received in full prior to dispatch unless otherwise agreed. Accepted payment methods are listed at checkout. Late payments may incur interest.
6. Shipping and Delivery
Shipping costs, methods, and delivery times are displayed at checkout. We aim to meet estimated times, but delays may occur. Risk passes to you upon dispatch. Inspect goods on receipt and report damage promptly.
7. Returns, Exchanges & Refunds
All returns must be pre-authorised by Gultek via support@gultek.eu and shipped to our designated returns address: 28a Friern Barnet Lane, London N11 3LX, United Kingdom
Returns are accepted only for:
-
Proven manufacturer fault identified during a soft-fit/pre-install test
-
Agreed “change of mind” or mis-order within explicit timelines and conditions
Returned items must be unused, with original seals, packaging, accessories, and security markings intact
Fitted, marked, or damaged parts, or those with removed seals/adhesives, void returns and warranty
Wrongly ordered items (incorrect model/colour) must be reported within 24 hours of delivery; minimum 5% restocking fee applies
“Change of mind” returns are accepted at our discretion and may incur a minimum 15% restocking charge; customer covers return shipping and original shipping charges are non-refundable
Refunds/exchanges are processed after inspection confirms eligibility; ineligible returns may be returned at customer cost
Damages in transit must be reported within 24 hours with photo/video evidence; refuse parcels showing external damage/tampering
Returns due to undisclosed defects, improper installation, accidental damage, neglect, liquid ingress, incompatible use, or unauthorized repair are not accepted
Gultek is not liable for devices or property damaged through use or attempted fitting of any product
8. Product Use, Testing & Customer Responsibilities
Products should be soft-fit and tested prior to full installation; follow all provided instructions and anti-static protocols
Installation and repair competence is the customer’s responsibility; we recommend qualified technicians only
Use of unauthorized adhesives, insufficient care, or modifications void warranty and return rights
Warranty is void after full installation, customer mishandling, or where test/security marks are missing
9. Warranty Terms
Warranty covers manufacturer faults detected during soft-fit pre-install testing only
Warranty excludes accidental damage, misuse, wear and tear, loss, or faults after permanent installation
Any additional warranties provided to customers are the customer’s responsibility
10. Limitation of Liability
Our total liability is limited to the purchase price of goods supplied
We exclude liability for indirect, consequential, or incidental losses including business, profits, data, or device functionality loss
This does not limit liability for death or personal injury due to our negligence or fraud or affect statutory UK rights
11. Privacy and Data Protection
We comply with the UK GDPR and Data Protection Act 2018; see our Privacy Policy for personal data handling details
12. Termination
We may suspend or terminate Site access immediately for breach of terms or at our discretion
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales with disputes subject to English courts
14. Contact Information
Gultek Limited
Unit 13 Trafalgar Business Centre
Barking, Essex
IG1 1PL
Phone: 0208 594 8811
Email: support@gultek.eu
