Returns & Warranty Policy
At Gultek Limited, we are committed to supplying only genuine, fully tested LCD modules and handset parts. Please read this policy carefully prior to installation or initiating returns.
Return Eligibility: Returns are accepted exclusively for confirmed manufacturer faults. Due to our strict quality control and full pre-shipment testing, faults are extremely rare. Follow the mandatory pre-test procedure before permanent installation.
Pre-Test (Soft Fit) Procedure: Perform a soft-fit pre-test without removing seals or adhesive by connecting the LCD to the motherboard. Use the device diagnostic menu (#0#) to check display, vibration, sound, and touch responsiveness. The test takes approximately 10 minutes. Video tutorials are available online. If the LCD fails this test, it has a manufacturer fault eligible for return with your invoice.
Packaging & Return Conditions: Returns must keep all seals and adhesive films intact. Packaging must be undamaged and free from handwriting or tape. Parts must be unused and unfitted. Include a copy of your invoice. Send all returns to: Gultek Limited, Unit 13 Trafalgar Business Centre, 77/89 River Road, Barking, Essex, IG11 0JU. Choose to reorder immediately with refund on return receipt, or return first and wait for exchange. Return postage may be credited or discounted on future orders.
Installation Standards and Warranty Limits: Products that pass pre-test and are fully installed are accepted as functional. Post-installation defects or damage are considered customer-induced and are excluded from warranty. Warranty void if non-genuine adhesives or glue used, excessive pressure during fitting, damage to connectors or pins, or failure to apply ESD protection measures. Recommended tools and adhesives can be found on our website. Glue usage is strictly prohibited. Follow all anti-static handling.
Non-Returnable Conditions: No returns for fitted items or where adhesive is removed. No returns for physical or water damage incurred post-delivery. No returns accepted after extended installation periods. Customer or technician-caused damage invalidates returns. Manufacturer defects appear only at pre-test, never post-installation.
Reporting & Deadlines: Report wrong colour within 24 hours (5% restock fee applies). Notify non-required returns within 24 hours (15% restock fee + inspection applicable). Report delivery damage immediately with photo evidence and refuse tampered parcels. No returns for cancellations or change-of-mind after dispatch.
Professional Installation Ethics: Perform full soft-fit testing before adhesive removal. Conduct installation handover tests with signed client declarations. Maintain documentation for insurance purposes. Warranty liability transfers from Gultek to installer/customer post device handover.
Warranty Summary: Fault detected during pre-test is covered with exchange issued. Fault after full installation is not covered. Accidental/liquid/pressure damage is not covered. Returned part missing seals/packaging is not covered. Wrong colour returned within 24 hours incurs a 5% restocking fee. Non-required items returned within 24 hours incur 15% restocking fee and inspection.
Health, Safety & Installation Guidance: Use authorised parts, tools, and anti-static precautions. Work in ventilated areas, discharge batteries, use gloves with heated parts. Do not exceed 65°C when heating adhesives. Replace internal metal parts and adhesives on assembly. Follow strict QA protocols to avoid warranty nullification.
