Returns and Refunds

Return and Refund Policy

Thank You for Your Purchase

We hope you are delighted with your order. If, however, you are not completely satisfied for any reason, Gultek Limited offers a straightforward returns process for a full refund, store credit, or exchange, subject to the conditions below.

Returns

• All returns must be postmarked within 30 days of the original purchase date.

• Returned items must be in new and unused condition, complete with all original tags, labels, seals, and packaging intact.

• No writing, markings, stickers, or damage to boxes or packaging will be accepted. Any damage or tampering invalidates the return.

• Returns must include all original accessories and documentation.

How to Return an Item

1. Contact customer service at support@gultek.eu to obtain a Return Merchandise Authorization (RMA) number.

2. Securely pack the item in its original packaging, including your order number and contact details.

3. Ship the return to:

text

Gultek Limited Attn: Returns RMA # [Your RMA Number] Unit 13 Trafalgar Business Centre 77/89 River Road Barking Essex IG11 0JU United Kingdom

Refunds

• Upon receipt and inspection of your return, we will process your refund or exchange within 1-3 working days.

• Refunds may take additional time to appear on your credit card or payment account, depending on the payment processor.

• You will receive email confirmation when your return has been processed.

Exceptions for Defective or Damaged Products

• If you receive a defective or damaged product, please contact customer service immediately to arrange a refund or exchange.

• Returns for manufacturing faults, especially with LCD screens, are subject to specific testing procedures (see below).

Special Return Conditions for LCD Screens and Sensitive Parts

Due to the delicate nature of LCD screens, returns are only accepted for confirmed manufacturer faults. Please follow these guidelines carefully to maintain warranty eligibility:

Soft Fit Pre-Test:

• Before permanent installation, connect the LCD to the motherboard and perform a diagnostic pre-test.

• For Samsung devices, open the dial pad and enter *#0*# (no spaces) to access the hidden test menu. Run checks for vibration, RGB colors, touch-screen functionality, speaker output, etc.

• This pre-test typically takes around 10 minutes.

• Here is an example: YouTube Pre-Test Guide

If the LCD passes pre-test:

• You may proceed with full installation.

• Any faults appearing after installation are assumed to be due to fitting or accidental damage and will void warranty.

If the LCD fails pre-test (e.g., blank screen):

• Return the part in original packaging with all seals intact.

• Provide a copy of the invoice and describe the fault in writing.

Important:

• No glue or non-approved adhesive may be used; usage voids warranty.

• Follow Electrostatic Discharge (ESD) precautions strictly during installation — use ESD mats, wristbands, gloves, and anti-static clothing.

• Use genuine adhesives, available here: Gultek Genuine Adhesive Kit

• You must properly remove existing adhesive from frames before fitting.

Color and Incorrect Order Returns

• Wrong colour part returns must be notified and shipped back within 24 hours.

• A 5% restocking fee will apply.

• Parts must be returned in original, resalable condition.

Warranty and Liability Limitations

Warranty excludes damage caused by:

• Accidental Drops, Impact, or Physical Abuse

• Liquid Exposure or Moisture Ingress — even if delayed in manifestation

• Excessive Pressure or Use of Unauthorized Adhesives or Tools

• Removal or Damage of Serial Numbers or Security Seals

• Ordinary Wear and Tear or Cosmetic Damage (dents, scratches)

• Unauthorized Software or Hardware Modifications (e.g., rooting)

• External Environmental Factors (fire, flooding, theft, lightning)

Reporting Damaged Deliveries

• Inspect shipments upon receipt.

• If packaging shows damage or tampering, refuse delivery and contact us immediately.

• Report any delivery damage within 24 hours with photographic evidence to support@gultek.eu or WhatsApp at 07946 555555.

Returns Not Accepted

• Items used, installed, or missing original seals and packaging

• Change of mind beyond 24 hours without restocking fee agreement

• Parts damaged during installation or testing due to improper handling

Restocking Fees and Non-Returnable Items

• Returns without valid reason or outside the policy will incur a 15% restocking fee.

• Shipping costs for returns are generally paid by the customer unless due to our error.

Packaging and Handling Disclaimer

• Gultek stores and ships parts under strict conditions including ESD protection and secure packaging.

• Damage caused by improper storage or handling after delivery to you is your responsibility.

Return Address:
Gultek Limited
28 Friern Barnet Lane
Barnet
N11 3LX
United Kingdom

For any questions or clarifications on returns or warranty, contact us at:
📞 0208 594 8811
✉️ support@gultek.eu