Frequently Asked Questions (FAQ)
1. What does Gultek Limited offer?
Gultek Limited supplies genuine mobile phone and tablet parts—including screens, batteries, internal modules, and repair tools—for major brands such as Samsung, Apple, Huawei, Sony, Xiaomi, and more. All inventory consists of official and authentic OEM parts.
2. Where is Gultek based, and do you have physical stock?
Yes. Gultek holds physical inventory in the United Kingdom and the Netherlands, with main operations at Unit 13, Trafalgar Business Centre, 77-89 River Rd., Barking, Essex IG11 0JU, UK.
3. Do you ship internationally?
Yes, Gultek ships orders to over 80 countries worldwide. Efficient logistics and rapid dispatch ensure timely delivery for both domestic and international clients.
4. Who do you supply? Can individuals order, or is it for trade only?
Gultek is a principal supplier to trade customers and dealerships but also works with independent repair shops and retail clients. Everyone—from local shops to global business partners—can order genuine parts.
5. Are all parts genuine and new?
Absolutely. Gultek only stocks and sells authentic, brand-new OEM parts. No imitation or third-party components are listed or supplied.
6. What is Gultek’s return policy?
Returns are accepted only for manufacturer faults, especially for sensitive items like LCD screens. All returns must be pre-approved, unused and complete with original seals and packaging. Damaged or incorrectly fitted parts, accidental damage, or issues after installation are not covered. All returns must be made within 30 days of purchase.
7. How do I return a faulty part?
First, contact customer service to receive instructions. For LCDs, conduct a soft-fit pre-test before full installation—if the item is faulty, return it with all original packaging and a printed invoice to the address provided. For urgent replacements, customers may reorder and receive a refund once the faulty item is received.
8. What does 'soft-fit pre-test' mean for LCDs?
A soft-fit test involves temporarily connecting the new LCD to the device (without applying adhesive or removing seals) and performing diagnostic checks using the device’s service menu (#0# for most Samsung models). This pre-test helps to identify faults before permanent installation, as only faults detected at this stage are eligible for return.
9. What if my item is damaged in transit?
Inspect all parcels before signing for delivery. If there is visible damage, refuse acceptance, take photos, and notify Gultek within 24 hours. If accepted, any further liabilities for transit damage may not be covered.
10. What warranty do I get with my part?
Warranty applies up to the point of pre-test and handover only. Faults appearing after installation or as a result of accidental/customer-induced damage are not covered. Any warranty given to end-customers beyond this is the responsibility of the repairer.
11. How quickly do you process returns/refunds?
After receipt and inspection, valid returns are processed for refund or exchange within 1-3 working days. Refunds appear based on your payment provider's timings.
12. How can I contact Gultek for help?
Customer support is available by phone at 0208 594 8811 or via email at support@gultek.eu. WhatsApp support and live chat are also available for trade clients
