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Terms & Conditions

Terms & Conditions.
 
1. About these terms and conditions
These Terms and Conditions apply to all on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date below). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. We recommend that you print and keep a copy.
 
2. Our Contract
You will have an opportunity to check and correct any input errors in your order up until you click “Confirm” Submit Order. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in our first e-mail (Order Receipt). We will then send a second email when we start to process your order (Order Processing). Please note that these e-mails are acknowledgments, and acceptance of your order.
 
acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your order, usually the third e-mail, (Order Confirmation) which will contain details of how we will deliver your products to you. Alternatively we may decline all or part of your order for any reason, in which case our third email will tell you so.
 
3. Prices and Payment
All prices and charges on this site are in UK pounds and Euro. Premium delivery services may be offered for an extra charge. The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order. Due to certain weight and bulk of items the delivery cost may differ in which an email will be sent out for any additional delivery charge due. this is mostly subject to the volume and bulk of parcel.
 
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
 
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered before your order is dispatched, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel. Where we cancel your order we will give you a full refund of any sums paid before cancellation.
 
4. Payment
We accept payment by only bank transfer, verifed paypal users or western union. Please note we only allow paypal payments based on strict authorisation policy.
Goods or items will only be dispatched once paid for in full and by cleared funds.
 
Important
Before making an internet purchase please make sure you have read and fully understand our sales terms, our policies and conditions of your purchase (sale). If you have questions on an ORDER, Product or Anything Else please email us before you order, do not use the comments sections at check out for this! We are not responsible for your ordering errors.Important: We get over a Two Hundred Emails A Day! Be sure to send us all your information and any orders numbers (ID) as well as to use a clearly written subject line. At Holiday times we are inundated with calls & emails, we may not be able to get back to you.
 
Ordering
Do not order a product if you are unsure about it, dont know your mobile phone model or do not know what you are ordering! Please contact us for information on that product first. This is your responsibility to order what you choose and to pay for it. Refunds will be given at the discretion of the Company Management. Shipping is not refundable in any case. Please note we do not accept parts back just on grounds due to the customer not wanting the repair done or  your client didnt turn up. As we have specific .handling and storaging solutions.. we would not take the part back. if however the part you ordered was the wrong model or colour, you have 24hrs to return it. please note you must send back the item/part in the exact same condition we sent it to you. This also applies to packaging which is very important. No such writing or etc should be present on the packaging or inner contents.
 
Problems
If you have a problem with an order or product please contact us. We will be happy to assist you, we can usually render assistance that you will be happy with that day.
 
5. Delivery Policy(UK)
5.1. Delivery
Here at Genuinesamsungparts.com we offer standard and premium delivery services on all orders*.Please note, whilst we do everything we can to meet delivery times, due to high order volumes at peak times, delays may occur.
 
5.2.Where we deliver
Delivery to most parts of the world unless restricted by certain couriers. All deliveries must be signed for. Please make sure you keep the delivery documents enclosed with your goods.please note your address has to be a permanent fixed address in which credit agencies and couriers can authorise.
 
5.3. Premium delivery times
your product will be delivered on the date specified. All deliveries must be signed for.
 
5.4. Standard delivery times to UK
We aim to deliver all standard delivery orders next working day providing orders are met before 4.30pm*
 
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order before 6.45pm, the next working day will be considered the first working day. Orders placed at week ends or Bank Holidays will be treated as having been placed on the next working day for delivery purposes, as will those placed on the day before an extended Bank Holiday Weekend (for example, the Thursday before Easter) will be delivered on Wednesday of the following week.
 
Orders placed before 6.45pm on.....    Mon   Tue    Wed   Thu   Fri     Sat    Sun Are expected to be delivered on....        Tues  Wed   Thurs   Fri   Mon  Tues  Tues
 
5.5. DELIVERY TO OVERSEAS
Be sure to give us your exact postal address to Ship To! Shipping products are usually shipped via DHL, FedEx, EMS, TNT - depends what was chosen and paid - well packed to protect the product. All items are NEW and have not been opened or used unless listed otherwise. We usually ship in-stock items the same day once paid for and depending on the country, it generally take 1-2 Days to Europe and 1-4 business days to the rest of the wrold depending on country after receipt of your order. Please note certain countries and remote areas could have a longer delivery time.
 
Most packages should arrive on your doorstep in 1-5 business days. The majority of our packages are sent via DHL or TNT delivery companies. You have the option of using another service such as UPS or FedEx if you so desire, and when it is listed as available at check out page. Due to current security conditions in the country, we can not be responsible for any delays, damaged, never received, lost or any other problems with delivery, please contact the shipping company. If there is a problem with us please purchase insurance as suggested earlier. 
 
Genuinesamsungparts.com does not ship to P.O. boxes, for all orders, Please ensure that you have a valid mailing address where we can ship your package and that you use your actual address in the Address field. Only customer is responsible for insufficient or incomplete delivery address.
 
5.6. There are some exceptions where your order might be delayed:
Remote areas
Please allow extra time for delivery to any UK address situated outside mainland UK (such as the Scottish islands) and the Scottish Highlands
Please also allow extra time for royal mail chosen delivery to europe and overseas as this is a standard parcel service.
 
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will attempt to telephone or email you if we become aware of an unexpected delay.
 
5.7. How we deliver
We use different delivery methods depending on the value of the product. All mobile phone orders are delivered by courier or Royal Mail Special Delivery (RMSD). We will notify you which delivery method we will use when we send your Order 
Confirmation e-mail
 
(UK) All courier and RMSD deliveries must be signed for. If you are out when the delivery arrives, the courier or post-man will leave a card with a contact number for you to call, or with RMSD, details of the local Post Office.
If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.
 
6. Tracking your order
You can track the progress of your order by going to "My Account" and logging in,
 
7. Tracking your delivery
If your order is being delivered by courier, our Order Confirmation email will contain a link to the courier’s website and a parcel number, so that you can use it to track your order right to your door.
 
8. Parcel contents and checks.
We at Genuinesamsungparts.com have a check list when goods are sent out, each item is highlighted and checked over with packing staff and with the final persons check.we ensure all contents indicated are of items that contain inside the parcel. you will also be provided a checklist report that indicates items checked and packed. We also have CCTV footage of the items being packed.
 
9. Warranty terms:
Please note, Spare parts Are individually tested on either pcb test machine or other testing equipment by the manufacturer. We at Gultek.eu go through a strict and dedicated testing procedure with all most items, mainly lcds.
Due to the Strict testing, We assure all lcd modules will be working perfect as each individual one would have been tested pre-hand. Our lcds and parts are inlaid with a security seal and other security marks. Our security marks change monthly. 
The warranty does not cover risks of product’s damage or loss during transportation by post or any other delivery service company.
 
IMPORTANT NOTE:
Genuine parts such as lcds screens go through vigorous testing by the manufacturer which is then packed and put into the service pack.
 
We suggest you carry out a pre test (soft fit) Before installing the lcd.
Link to the pre test you should carry out before installing the lcd (should take you 10/15 mins)
 
please note there are various other menu test links which can be found on youtube.
 
Once you soft fit this lcd, the above test will be carried out by you, this will determine wether to carry out the hard fit as at this point it would eradicate and manufacture faults. 
If any faults are thereafter, it would be down to your fitment.
 
Various scenarios
1. Purple dots start appearing after install
2. Lcd is dead after fitment
3. Cracked lcd
Answers: 
Glue Used whilst (G200 etc) - 
Shorted lcd via battery
Compatible Adhesives
Never scraped off previous adhesive properly from the frames or surrounds
Bent frame
Applying pressure
temperature and heat in excess
 
Please note we will not be resposible for your fitment. 
an example of professional fitment and equipment is shown here:
(We suggest you use the right equipment and tools along with the right rework adhsevies in order for problems not to arise)
 
Example of Dissasembly and assembly: 
 
 
Scenario 2: Customer comes back after 30 mins and you notice a bleed in the lcd,
Answer: Customer could have dropped the handset and damaged thelcd which is not warranted as you know. Could be due to fitment. Especially if purple dots appear. 
(A phone doesnt have to be noticeably damaged on the exterior to have suffered internal damage)
 
Secnario 3: You carried out a soft fit and menu test however after installtion the lcd is blank
 
Answer: Short via battery, Short to the lcd upon installation, Glue used. 
 
there are Many guides available such as:
 
There are also small points such as:
1. Double check the contact positions 
2. When you disassemble the back glass, The FPCB Sometimes gets stretched
 
Assembling: Giving too much pressure could cause FPC Cracks
 
Sensor FPCB Connector

A misalign of the connectors can cause a high sleep current problem.

Other Guides:

https://drive.google.com/file/d/1z-dho8BcGPpmq8fpK3FW2Cf5uogwrWSS/view

https://drive.google.com/file/d/1TsbzOEH4s-4MrlNPQc_UjN3q58l8xEja/view

 

So please bear in mind that when ordering a lcd or part, its your responsibility to fit it correctly and the warranty between you and the client has no involvement with us at all. Whatever period you warranty your repair is down to you.  A customer can cause various damages to the phone internally which doesn't have to be visible.

We will also not warranty your fitment as once permanently fitted after the menu test, it will then be your responsibility if the lcd went blank, or cracked, or shadows appeared, purple dots, screen bleed etc. 

It basic common sense to be honest.

Samsung go through vigorous testing.

When a customer takes the handset, you cant warranty a lcd as it could be misused at any point, failures to lcds dont have to be visible, it could be adverse pressure, liquid, damage to the phone internally by a drop in whereby the phone fell onto the side, other factors remain

Whilst fitting a lcd screen, No Such Glue should be used, Glue can spread and get into ics and also short the lcd.   there are a array of things hence we say test the lcd before installing it sir.

I’ve noted the guidelines below,

please note, A test is essential, genuine adhesive is essential, A lcd or phone doesn't need to have a crack in order for it sustain a internal damage, anything could happen once fitted.

Guidelines attached: 

please note the warranty between you and the customer are your own terms, lcds have a 30 day warranty provided they are not scratched or used. a pre test is carried out by yourselves before handover. (samsung test which should take 10-15 mins). genuine adhesive on the s6 should also be applied as you know. 

once the customer collects the unit, you must make them sign a repair form with your terms. 

A genuine Samsung lcd simply wouldn’t fail after a month or so.   for further reference you may also send it to samsung direct and get a report.

please also see terms before checkout.  

guidelines as below:

MANUFACTURE FAULTS WILL ONLY APPEAR AT THE TIME OF PRE-TEST AND NOT AFTER. THEREFORE WE ADVISE YOU CARRY OUT THE PRE-TEST PROPERLY SO NO LOSSES AMOUNT TO YOU THEREAFTER.

Accidental & Installation Damage (commonly referred to as Customer Induced Damage)?

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the standard warranty.

Such damage is most often the result of a drop or an impact to the LCD screen or any other part of the product which may render the device non-functional.

 

Dark or light spots of various sizes.

Spots are typically due to an external force hitting the screen causing damage to the panels backlight assembly. While the screen did not crack or break, the underlying area was compressed and damaged causing the effect.

liquid contents could also cause a issue to the lcd screen, blank lcd, lcd failures etc. 

Black "splotches" or "Ink spots" of various sizes.

The internal glass has cracked allowing the liquid crystal to pool into areas of the screen.

Internal cracks are typically due to excessive force on the screen. This can be the result of something hitting the screen or phone being dropped.

 

Cracked, Scratched or Broken glass.

The LCD glass on a Samsung is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked or broken glass is considered as Accidental Damage and is not covered under the basic system warranty.

"My phone/tablet got wet"

Any kind of water, liquid or moisture damage will void your warranty – even if your kit was still working after the exposure occurred.

This is because moisture damage is not always immediate, and can take months to affect your kit. Most devices these days have a moisture indicator inside them that lets the manufacturer check for water damage.

With kit with a removable back cover, you can sometimes see these yourself: they look like small white stickers on and around the battery. If these turn pink, it means your phone has come into contact with moisture – and your warranty is void.

Once ordered, We do not carry out a refund policy on such items, unless batch is defaulted. Parts are subject to a non refund policy.

 
Lcds are normally sent out with bubble wrap protection. Samsung lcds are Sent out in there original blister but does carry an excess weight of around 12gramms per blister packing. Lcds are of fragile nature and not covered by most courier companies.We therefore recommend extra secure packing for a slight extra fee. We do initially care and secure lcd modules due to its fragility. Certain weight or volume may adapt to a little higher delivery cost but is all worthwhile in the long run due to its secureness whilst in transportation.
 
We at Genuinesamsungparts.com only supply dealers/traders with a strict minimum purchase agreement. Pls email or contact us in regard to the minimum purchase required to become a dealer.
Expenses for shipping of the defected equipment both ways to and from the Customers site are not covered by the guarantee, except for the situations, when the Customer received dead on arrival product with "Tested" sticker.
The Company reserves the right to reject Customer’s warranty claim in cases specified below:
warranty seals are removed or damaged; warranty period has expired; evident attempts of software update or tampering acts of god.
IMPORTANT: There are no warranty For Ribbon, IC, LCD and ALL products listed in Phone Spare part section.
 
10. Custom Rights  
The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved. The price of the products sold is in UK GBP OR EURO and it doesn't include taxes (VAT). Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Genuinesamsungparts.com in order to ascertain the reason for the delay. We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws. We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. The responsibility of the seller stops when the product has been shipped off to the address specified by the customer. It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
 
11. Our Policy on Out of Stock Items   
Scenario 1: All the items were in stock when your order was confirmed, but after your payment was confirmed, one of the items in your order went out of stock In this case we will ship all the in-stock items that you have ordered first, and products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives.    
Scenario 2: The item was already out of stock, when you made the order In this case we will ship all items in the order, only when the new stock arrives However, in some situations we might ship the items that are available, first. 
NOTES  Tax and Duty - Tax and duty is not included. Please check your government policy on import before proceed to purchase.   
  
Damage or Declared Goods - DHL, FEDEX and TNT will only cover the declared value stated on the invoice if the package is damaged by the time it reach the destination. (We would not be held responsible if you've requested for us to change the invoice value).
 
12. OEM & Genuine Products
We have a wide selection of spare parts. if the part is listed Genuine, it is a 100% genuine part, a manufacturer part number is also displayed. a compatible part will simply not have a part number displayed.
 

HIGH IMPORTANCE

Version 2021.09.03

Please read the terms and conditions carefully.

Dear Client/Customer, in reference to Genuine mobile phone/tablet lcd screens, Once a menu test is carried out and the handover process has been carried out, the lcd thereafter holds no warranty as once the customer is out the door, anything can happen.

Genuine Samsung parts go through vigorous testing and its therefore rare for it to be faulty. If a fault occurs, it will be upon installation. Now another scenario could be where you the fitter could have damaged the lcd upon installation. This does happen, damaged the flex or connector whilst fitting, using inappropriate adhesives, using Glue, pressure damage and so forth.

Lets carry out these steps to ensure warranty measures.

1. Firstly, PLEASE KEEP ALL SEALS, PACKAGING AND SO FORTH JUST INCASE A FAULT OCCURS DURING FITMENT. THE PACKAGING SHOULD BE AS GIVEN. NO WRITING ON THE OUTER BOXES OR DAMAGED PACKING WILL BE FIT FOR RETURN. SEALS SHOULD BE PUT BACK ACCORDINGLY

EXAMPLES

1A. KEEP SEALS JUST INCASE – VOID IF SEALS NOT PROVIDED

1C. DO NOT WRITE ON THE BOX –

 

1D. DO NOT DAMAGE THE BOX/PACKAGING

2. ESD IMPORTANCE

1. ESD mats
2. ESD glove or Bracelet

This excludes static, which could short the lcd screen.

Due to improper Installation, products are punctured by static electricity, causing potential damage to LCD display products. People are the main source of static electricity, so if that person is not grounded, the risk of the damage is very high

When assembling the sensitive electronic components, it is important to check the ESD protection of personnel

A wrap strap is the most effective way to avoid the damage from ESD. The worker is grounded by the wrap strap. At the same time, it is also important to wear ESD clothing before entering the work area.

Special design on the input and output pins of the display is important to prevent the devices from ESD damages. You could design a specific electrostatic circuit to discharge extra electricity by conducting ground. For example, adding transient-voltage-suppression (TVS) diode between VDD and ground or grounding the mental housing of the display

 

Lcd modules as well as other sensitive parts are stored in anti-static bags
Customers and engineers also need to strictly follow the anti-static operation when installing the display module and do not directly contact the core electronic components of the product without any precaution.

1. Treat all components as static sensitive devices.
2. Never touch-sensitive components without grounding.
3. All instruments and equipment related to the display must be grounded.
4. The ESD protection workbench should maintain the device and ground equipotential.
5. The wristband and shoe cover should be tested every day to ensure that the parameters are met.
6. Static insulation materials cannot be placed freely in the safety zone.

3. Pre-test/Soft fit

https://www.youtube.com/watch?v=hIoZ4TSAQoQ
https://www.youtube.com/watch?v=bAd9nFbx3Ms

To find the hidden menu, open the dial pad and enter *#0*# — with no spaces, just like you would any phone number. Then wait a moment, and this screen should pop up: Numerous buttons can run tests for vibration, RGB colours, touch-screen sensitivity, speaker output and so on

For tablets: https://www.youtube.com/watch?v=BauYaZU2yRE
Useful codes for Samsung : https://www.youtube.com/watch?v=YNbkTi8DJDw

You have to carry out a pre test with lcd modules, simply attach the connector of the lcd to the motherboard and power on the phone – type in *#0*# - may be different for certain models. Please complete a full test. This takes around 10/12 mins. (Kindly make sure the battery is above 50%)
This test will determine any faults before a full complete installation.

If you notice a fault upon the soft fit, please put back the part in its original packing along with seals and send the part back to the address stated on the invoice with a copy of the invoice and simply write the fault down.

Scenario 1 :  If you’re in need of the lcd urgently, please make another order and we shall refund you the shipping cost on the one you send back along with a refund.
Scenario 2 : send back the lcd and await the exchange. Your postage cost will be credited to your account.
Scenario 3 : Upon full installation – You have now acknowledged the lcd is fully working for the final install. Important notes:

NO GLUE IS TO BE USED – VOID IF USED
FOLLOW ESD GUIDELINES (no2) – STATIC CAN CAUSE LCD FAILURE
DO NOT APPLY VAST PRESSURE WHILST FITTING
FLEX CONNECTOR – TAKE APPROPRIATE CARE WHILST FITTING, DO NOT OVERBEND
GENUINE ADHESIVES ARE SO IMPORTANT TO USE

We also suggest you take good measures to remove the adhesives properly from the frame for the lcds that’s come without frame, if you haven’t removed it entirely then a problem will occur.
Glue is a huge issue. There are numerous other factors such as pressure damage when installing causing a run of colours, flex damage upon install, Static and so forth as noted above. We have seen technicians cut corners on repairs, which generally take 7/10 mins more to do.

The importance upon full installation - it’s only obvious that if a fault occurs upon full installation, it is down to the fitment. There’s no 2 ways about this as a full menu test was carried out.

If the full installation is carried out and everything is fine, the next step would be to carry out a handover test when the customer/client is instore, if however you are a insurance repairer or online based then its advisable to send a report to you client/customer of a complete test. Once again, if this is the case then its obvious that the customer has done something to the handset if a fault occurs thereafter as the initial test had been carried out and passed.

Lets revert back to the customer storefront scenario: A must action
A handover test will be carried out.
Explain the fragile nature of a lcd
Make the customer sign the declaration form (your form should have details of the guidelines to follow)

Kindly read this carefully – A customer could walk out your door and drop the handset in many ways, which could result in immediate damage to the lcd.
The Damage does not have to be visible in order for it to have suffered internal damage. Other scenarios are water/liquid ingress, misuse and so forth.

Genuine parts undergo a robust/stringent test, the manufacturers will primarily test the lcds and pack them. Many of the manufacturing tests are automated, but humans double-check some aspects like screen quality and call audio that have subjective elements. Humans are still better than robots at some delicate assembly tasks where the amount of pressure applied is critical, Samsung said

 

You have to understand the comprehensive term of a fall to a phone, The angle of the fall could give a adverse internal impact to he phone causing it to play up at a later stage hence its unfit for return

If you the Client/Customer are giving a warranty to your customer – This bears no relevance to us as it’s between you and the customer. Our warranty is only up until the soft-fit as its then been fully tried and tested. We hear of excuse saying oh it’s a lcd failure or the lines are due to the lcd and expect the warranty to be valid however that’s not the case. You have gone through the initial testing of 10 mins, you have done a handover test in front of the customer, the robust test by Samsung, Huawei, sony and xiaomi etc has been carried out even before its placed into the service packs which determines the customer has caused damage to the handset, Which is beyond our control.

Guidelines for out of warranty repairs and problems that occur from a customer:
These problems could happen within such a short space of time even when a customer walks out your door. Any warranty you indicate to your client/customers bears no relevance to us.

MANUFACTURE FAULTS WILL ONLY APPEAR AT THE TIME OF PRE-TEST AND NOT AFTER. THEREFORE WE ADVISE YOU CARRY OUT THE PRE-TEST PROPERLY SO NO LOSSES AMOUNT TO YOU THEREAFTER.

Accidental & Installation Damage (commonly referred to as Customer Induced Damage)?
Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the standard warranty.
Such damage is most often the result of a drop or an impact to the LCD screen or any other part of the product which may render the device non-functional.

Dark or light spots of various sizes.
Spots are typically due to an external force hitting the screen causing damage to the panels backlight assembly. While the screen did not crack or break, the underlying area was compressed and damaged causing the effect.

Liquid contents could also cause a issue to the lcd screen

Black "splotches" or "Ink spots" of various sizes.
The internal glass has cracked allowing the liquid crystal to pool into areas of the screen.
Internal cracks are typically due to excessive force on the screen. This can be the result of something hitting the screen or phone being dropped.

Cracked, Scratched or Broken glass.
The LCD glass on a Samsung is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked or broken glass is considered as Accidental Damage and is not covered under the basic system warranty.

"My phone/tablet got wet"

Any kind of water, liquid or moisture damage will void your warranty – even if your kit was still working after the exposure occurred.

This is because moisture damage is not always immediate, and can take months to affect your kit. Most devices these days have a moisture indicator inside them that lets the manufacturer check for water damage.
With kit with a removable back cover, you can sometimes see these yourself: they look like small white stickers on and around the battery. If these turn pink, it means your phone has come into contact with moisture – and your warranty is void.

As you know a manufacture fault doesn’t appear after weeks of installation hence at the handover a test is carried out.
once its out the door the its not your responsibility.

The phone doesn’t need to be cracked or have dents to suffer internal damage.

Believe it or not, it isn’t actually all that common to get a warranty failure on a spare part In fact, it’s pretty uncommon really

Claiming that a part has failed inside any warranty period though can be difficult and getting a replacement or refund impractical at best most often, even when it’s not mobile Phone parts, we’ll try to explain why that is the case.
The first thing to keep in mind, however, is that spare parts are not "consumer goods", they are not intended to be diagnosed, ordered or replaced by untrained operatives at all and the definition of "trained" or "competent" is set by the manufacturers, not us and not you so largely as soon as you lift a screwdriver or order a part up, it's all on you to make sure it's correct.

First off, even with a brand spanking new part, other components or problems can cause a new part to fail immediately on or shortly after it is replaced. Many of the times a lcd module/screen occurs blank or has dots due to incorrect fitment, especially after a menu test has been carried out when the lcd clearly shows its working beforehand.

To get a faulty new part is virtually unheard of and the odds of it so remote as most any supplier will discount it unless there have been multiple failures as in general terms, if one’s faulty, they’re all faulty!

For parts that have been fitted for some time, you or we need to be able to prove beyond doubt that the component was faulty and that the failure was not due to some other problem.

This is a strange quirk in spare parts as it isn’t just as simple as buying a toaster or something and it just breaking as a finished product like that is self-contained, it’s in isolation and demonstrating that it no longer works due to some sort of failure is relatively easy compared to a spare part failure.
Spare part failures are very often not failures at all but a problem with the fitting of them or something else being busted causing it to fail.

Almost all spare parts suppliers will need the part back for inspection before they honour any claim at all for the reasons given above.

Just like the toaster we used above, you can’t just contact the company and tell them it’s faulty and to send another one. Normally that will not happen just as it wouldn’t for much of anything else that is claimed to be faulty, the retailer or manufacturer will want to be assured that the goods are faulty and that it is a valid warranty claim before they do much of anything.

To expect either the manufacturer or retailer to just send another without the opportunity to inspect is honestly unreasonable.

Some people (including the repair guys at times) think that they should be able to get a replacement part and send back the old faulty one at zero cost to them and, that’s not how it works in almost all cases.
It doesn’t work like that for the reasons above, it’s really an unreasonable ask.
Of course, all this takes time and, when you’re sat with a busted appliance you need back up and running all this isn’t exactly convenient and everybody gets that. But with easily 95% or more of warranty claims for faulty spare parts not being valid, spare part retailers and manufacturers are unlikely to alter the way they work.

The fastest way to sort it out normally is to order a replacement and pay for it, then send the one you suspect is faulty back for inspection and credit/refund if it proves to be genuinely faulty.

Lcd screens can only be returned if a manufactures fault, i.e. white screen, line, blank and etc (soft –fit) , if however you have damaged or scratched while installing, the part will be void for return.
Part Cracked upon delivery has to be reported within 24hrs. Pictures must be taken immediately and sent to us via email or whatsapp on 07946 555555, is theres any tamper with the delivery box then please do not accept the delivery.if you then decide to accept it,you bear all responsibilities so we suggest you open the box with the courier and check contents. If not then please decline the delivery.

We will ONLY EXCHANGE PARTS and not refund unless you had placed an order for the same part in order to return the faulty one.

If a Part is not required;

1. Please notify us within 24 hrs, if you fall out the 24hrs notification you will be liable for a 15% restock fee minus any lower price changes due to fluctuation of the market.

2. We will examine the returned Goods and will either notify you via e-mail within a reasonable time returned Goods must be in the same condition in which you received them with the original packaging. The Goods must not have been used (such as any labels or seals removed, marks, scratches etc shall invalidate any exchange) and, where applicable, must not have been removed from the Box or Clear packaging

Please note we aren’t a lender of phone parts so please think through the process.

Warehouse operation
Stock order and placement
stamp each lcd screen and check

When placing a order – Staff operation to pick and pack your order all under CCTV presence, printed invoices, scan the product and so forth results into time and effort. As the industry is very competitive we as trade make small margins and therefore saying ‘oh a customer cancelled or didn’t turn up’ we don’t need the part anymore etc. will bear a restock fee due to the admin process. This has to be sent back within 7 days. Please also note we store our lcds in a very protected storage, ESD rooms for handling,.

Thick foam padding all around the storage boxes, therefore your handling and storage could play divedends as staff could drop your lcd and put it back into storage and you ending up blaming us etc.

 

Lets all please understand business ethics on a spare part and its fitment.

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