Terms & Conditions

Terms & Conditions.

1. About these terms and conditions

These Terms and Conditions apply to all on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date below). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. We recommend that you print and keep a copy.

2. Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click “Confirm” Submit Order. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in our first e-mail (Order Receipt). We will then send a second email when we start to process your order (Order Processing). Please note that these e-mails are acknowledgments, and acceptance of your order.

acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your order, usually the third e-mail, (Order Confirmation) which will contain details of how we will deliver your products to you. Alternatively we may decline all or part of your order for any reason, in which case our third email will tell you so.

3. Prices and Payment

All prices and charges on this site are in UK pounds and Euro. Premium delivery services may be offered for an extra charge. The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order. 
Due to certain weight and bulk of items the delivery cost may differ in which an email will be sent out for any additional delivery charge due. this is mostly subject to the volume and bulk of parcel.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered before your order is dispatched, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel. Where we cancel your order we will give you a full refund of any sums paid before cancellation.

4. Payment

We accept payment by only bank transfer, verifed paypal users or western union. Please note we only allow paypal payments based on strict authorisation policy.
Goods or items will only be dispatched once paid for in full and by cleared funds.

Important

Before making an internet purchase please make sure you have read and fully understand our sales terms, our policies and conditions of your purchase (sale). If you have questions on an ORDER, Product or Anything Else please email us before you order, do not use the comments sections at check out for this! We are not responsible for your ordering errors.
Important: We get over a Two Hundred Emails A Day! Be sure to send us all your information and any orders numbers (ID) as well as to use a clearly written subject line. At Holiday times we are inundated with calls & emails, we may not be able to get back to you.

Ordering

Do not order a product if you are unsure about it, dont know your cell phone model or do not know what you are ordering! Please contact us for information on that product first. This is your responsibility to order what you choose and to pay for it. 
Refunds
Refunds will be given at the discretion of the Company Management. Shipping is not refundable in any case.

Problems

If you have a problem with an order or product please contact us. We will be happy to assist you, we can usually render assistance that you will be happy with that day.

5. Delivery Policy
(UK)

5.1. Delivery

Here at GULTEK we offer standard and premium delivery services on all orders*.Please note, whilst we do everything we can to meet delivery times, due to high order volumes at peak times, delays may occur.

5.2.Where we deliver

Delivery to most parts of the world unless restricted by certain couriers. All deliveries must be signed for. Please make sure you keep the delivery documents enclosed with your goods.
please note your address has to be a permanent fixed address in which credit agencies and couriers can authorise.

5.3. Premium delivery times

your product will be delivered on the date specified. All deliveries must be signed for.

5.4. Standard delivery times to UK

We aim to deliver all standard delivery orders next working day providing orders are met before 12.30pm*

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order before 12.30pm, the next working day will be considered the first working day. Orders placed at week ends or Bank Holidays will be treated as having been placed on the next working day for delivery purposes, as will those placed on the day before an extended Bank Holiday Weekend (for example, the Thursday before Easter) will be delivered on Wednesday of the following week.

Orders placed before 12.30pm on.....    Mon   Tue    Wed   Thu   Fri     Sat    Sun 
Are expected to be delivered on....        Tues  Wed   Thurs   Fri   Mon  Tues  Tues

5.5. DELIVERY TO OVERSEAS

Be sure to give us your exact postal address to Ship To! Shipping products are usually shipped via DHL, FedEx, EMS, TNT - depends what was chosen and paid - well packed to protect the product. All items are NEW and have not been opened or used unless listed otherwise. We usually ship in-stock items within 2 - 5 business days after receipt of your order, out of stock products go out usually in 5-25 days.
Most packages should arrive on your doorstep in 3-5 business days. The majority of our packages are sent via DHL or TNT delivery companies. You have the option of using another service such as UPS or FedEx if you so desire, and when it is listed as available at check out page. Due to current security conditions in the country, we can not be responsible for any delays, damaged, never received, lost or any other problems with delivery, please contact the shipping company. If there is a problem with us please purchase insurance as suggested earlier. We suggest using DHL Worldwide Express for better & insured delivery.


GULTEK does not ship to P.O. boxes, for all orders, Please ensure that you have a valid mailing address where we can ship your package and that you use your actual address in the Address field. Only customer is responsible for insufficient or incomplete delivery address.

5.6. There are some exceptions where your order might be delayed:
Remote areas

Please allow extra time for delivery to any UK address situated outside mainland UK (such as the Scottish islands) and the Scottish Highlands
Please also allow extra time for royal mail chosen delivery to europe and overseas as this is a standard parcel service.

IMPORTANT:
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will attempt to telephone or email you if we become aware of an unexpected delay.

5.7. How we deliver

We use different delivery methods depending on the value of the product. All mobile phone orders are delivered by courier or Royal Mail Special Delivery (RMSD). We will notify you which delivery method we will use when we send your Order
Confirmation e-mail

(UK) All courier and RMSD deliveries must be signed for. If you are out when the delivery arrives, the courier or post-man will leave a card with a contact number for you to call, or with RMSD, details of the local Post Office.
If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.

6. Tracking your order

You can track the progress of your order by going to "My Account" and logging in,

7. Tracking your delivery

If your order is being delivered by courier, our Order Confirmation email will contain a link to the courier’s website and a parcel number, so that you can use it to track your order right to your door.

8. Parcel contents and checks.

We at GULTEK have a check list when goods are sent out, each item is highlighted and checked over with packing staff and with the final persons check.
we ensure all contents indicated are of items that contain inside the parcel. you will also be provided a checklist report that indicates items checked and packed.

9. Warranty terms: 

Please note, Spare parts Are individually tested on either pcb test machine or other testing equipment. We at GULTEK go through a strict and dedicated testing procedure with all most items, mainly lcds.
Due to the Strict testing, We assure all lcd modules will be working perfect as each individual one would have been tested pre-hand. Our lcds and parts are inlaid with a security seal and other security marks.
The warranty does not cover risks of product’s damage or loss during transportation by post or any other delivery service company.

Once ordered, We do not carry out a refund policy on such items, unless batch is defaulted. Parts are subject to a non refund policy.

Lcds are normally sent out with bubble wrap protection. Samsung lcds are Sent out in there original blister but does carry an excess weight of around 12gramms per blister packing. Lcds are of fragile nature and not covered by most courier companies.
We therefore recommend extra secure packing for a slight extra fee. We do initially care and secure lcd modules due to its fragility. Certain weight or volume may adapt to a little higher delivery cost but is all worthwhile in the long run due to its secureness whilst in transportation.

We at GULTEK only supply dealers/traders with a strict minimum purchase agreement. Pls email or contact us in regard to the minimum purchase required to become a dealer.
Expenses for shipping of the defected equipment both ways to and from the Customers site are not covered by the guarantee, except for the situations, when the Customer received dead on arrival product with "Tested" sticker.
The Company reserves the right to reject Customer’s warranty claim in cases specified below:
warranty seals are removed or damaged; 
warranty period has expired; 
evident attempts of software update or tampering
acts of god.
IMPORTANT: There are no warranty For Ribbon, IC, LCD and ALL products listed in Phone Sparepart section.


Please note warranty conditions on Part and lcd modules with Gultek ltd:

Lcds must be tested on a board before installation.

For Samsung lcds and others there’s a test mode in whereby we recommended you to use.

We will not be held responsible for you fitting the lcd incorrectly,

We strongly advise that all Adhesive from the previous lcd be removed including the frame adhesive.

We also recommend the manufacturers adhesive is used to attach the lcd or other components used.

If there is a mic problem, which is situated on the motherboard, this has nothing to do with the lcd itself.

We will not be responsible for pressure applied to the lcd in order for it to crack.

We check every lcd that leaves our premises and therefore if the lcd has cracked, it would have either been 1 of 2, in your storage (possession) or fitted wrongly).

Please note we bubble wrap the goods to enormous depth in whereby parts are fully secure. If however there is a manufactures fault, it would indicate this at installation, the lcd will be totally blank or have a colour configuration error.

Genuine lcds such as Samsung come in specific packaging, if however you have ordered the wrong lcd, you have to report it to us within 24hrs, you the client bear the shipping cost 2 ways, To us and from us.

If however you changed your mind within 7 days, we will require the part to be in the exact condition given, I f we see that seals are off, the item is used, the packaging is creased, there are added labels, we will not exchange this whatsoever. If it comes back in perfect condition within 7 days then a restock fee of 15% will be charged.

If however you don’t want the part for some reason, we will have a restock fee of 15% however you have to notify us within 24hrs and send it back within 7 days, if there is a price change, then we will minus the difference + the 15% restock fee. Once again the goods must come back in their original condition.

1. The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

2. On Compatible parts such as Ipad touchpads and small items, we hold a 28 day warranty, however the parts may not be used or scratched in anyway as otherwise it will not be valid for return. Please note all seals etc must be intact and We will examine the returned Goods and will either notify you via e-mail within a reasonable time returned Goods must be in the same condition in which you received them with the original packaging. The Goods must not have been used (such as any labels or seals removed, marks, scratches etc shall invalidate any exchange) and, where applicable, must not have been removed from the Box or Clear packaging

3. Please note consumers/customers of yours will take away the phone or tablet and may misuse it and therefore the warranty between you and your client is different to ours. Yours is a retail environment and therefore there should be a accountability of profit and loss.

4. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if you’re handling them in a way, which would not be permitted in a shop, has caused this. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount

Where the product is a service, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

When you return Goods to us:

1. Goods Should be returned as new in their original packaging, these items shall be refunded, exchanged or replaced if they are returned within 7 days of date of purchase of the Goods and proof of purchase is supplied; and

2. We will examine the returned Goods and will either notify you via e-mail within a reasonable time returned Goods must be in the same condition in which you received them with the original packaging. The Goods must not have been used (such as any labels or seals removed, marks, scratches etc shall invalidate any exchange) and, where applicable, must not have been removed from the Box or Clear packaging. Such as lcd modules items, which are supplied in Samsung Service packaging.

3. Special Order" means any Goods that are not held in Qty by us are therefore ordered specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders that are ordered in specifically as per your request are non-refundable..

If a Part is not required;

1. Please notify us within 24 hrs, if you fall out of the 24hrs notification you will be liable for a 15% restocking fee minus any lower price changes due to fluctuation of the market.

2. We will examine the returned Goods and will either notify you via e-mail within a reasonable time returned Goods must be in the same condition in which you received them with the original packaging. The Goods must not have been used (such as any labels or seals removed, marks, scratches etc shall invalidate any exchange) and, where applicable, must not have been removed from the Box or Clear packaging

General policy:

1. Errors or damage caused by: (i) misuse or not using your Product in accordance with the user guide, such as if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products, (ii) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Manufacturer, (iii) any products combined with your Product by a third party, (iv) damage or errors caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks; or (v) other acts beyond Manufacturer’s reasonable control.

This Warranty is not valid: Error installing the part, applying pressure in order for a part to crack. Not using the original adhesive etc. storage conditions etc.

We hold a very strict policy for returns as there are a lot of engineers who simply misuse the part and fit it wrongly, we will not be liable for this.

However we have a fairplay policy and if by any means the lcd is dead at fitting or if the item doesn’t work then you will simply send the item back along with the fault description to the address stated on the invoice.

10. Custom Rights 
  

The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved. 
The price of the products sold is in UK GBP OR EURO and it doesn't include taxes (VAT). 
Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform GULTEK in order to ascertain the reason for the delay. 
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws. 
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. 
The responsibility of the seller stops when the product has been shipped off to the address specified by the customer. 
It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.


11. Our Policy on Out of Stock Items 
  

Scenario 1: 
 
 All the items were in stock when your order was confirmed, but after your payment was confirmed, one of the items in your order went out of stock 
In this case we will ship all the in-stock items that you have ordered first, and products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives.  
 
 
 
Scenario 2: 
 
 The item was already out of stock, when you made the order 
In this case we will ship all items in the order, only when the new stock arrives However, in some situations we might ship the items that are available, first.
NOTES
  Tax and Duty - Tax and duty is not included. Please check your government policy on import before proceed to purchase.  

 
Damage or Declared Goods - DHL, FEDEX and TNT will only cover the declared value stated on the invoice if the package is damaged by the time it reach the destination. (We would not be held reponsible if youve requested for us to change the invoice value).

12. OEM & Genuine Products
All spare parts are compatible unless otherwise stated.


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